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Returns Policy

Cancellation Rights & Returns - UK

If you live in the United Kingdom you have a legal right to cancel your order, within 14 days, after you have received the goods to inspect them.

 

We want you to be happy with your purchase from Baber Animal Feeds Ltd. If for any reason you aren’t satisfied, then please let us know. We offer a “no quibble” returns policy and we will be happy to exchange the item or issue a refund up to 14 days after purchase to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy. Returns received out side of the 14 days will be refunded as a store credit.

It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.

Should you decide to return the goods you must notify us of cancellation in writing (by post to the address below, or by email to jess@baberanimalfeeds.com within 14 days of receipt of the goods. Following cancellation you are under a legal duty to not use the goods, and to take care of them. Returns received without notice of cancellation or out side of the 14 days will be refunded as shop credit.

All notice of cancellation & returns should be sent to the following address:

Baber Animal Feeds

The Old Warehouse

13 Weymouth Street

Warminster

Wiltshire

BA12 9NP

 

Christmas Return Information

Enjoy peace of mind when gifting this festive season. We have extended our returns policy (For a credit or an exchange) from November 25th to January 14th. 

Items NOT covered by our returns policy

We are unable to accept any feed items for a refund or exchange. 

We are only able to accept special order items for a credit note or exchange unless faulty. We are unable to accept special order items such as made to measure boots or jackets, personalised items, books or underwear for refund or exchange unless they are faulty.

We reserve the right to amend this returns policy without notice under advice from our lawyers or Government appointed agencies.

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